FAQs

Shipping & Delivery

Do you ship internationally?
Yes, we ship worldwide. International shipping times vary by destination, typically 7-14 business days.

How long does shipping take within Australia?
Standard shipping within Australia takes 3-5 business days. Express shipping is available at checkout.

Do you offer free shipping?
We offer free standard shipping on orders over a certain threshold. Check our shipping policy for current details.

Products & Quality

Are your gemstones natural?
Yes, all our gemstones are 100% natural and ethically sourced. Each piece comes with an authenticity certification or certification are provided upon request. We guarantee that there are no synthetic/lab-grown gemstones

How do I care for my gemstone jewellery?
Store pieces separately in a soft pouch, avoid harsh chemicals, and clean gently with a soft cloth. Specific care instructions are included with each purchase.

Orders & Returns

Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once shipped, modifications are not possible.

What is your return policy?
We offer a 14-day return policy for unworn items in original condition. Custom pieces are final sale. Please review our return policy for more details, or contact us.

How do I track my order?
You'll receive a tracking number via email once your order ships. You can track your package using this number.

Sizing & Customization

How do I determine my ring size?
We recommend visiting a local jeweler for professional sizing. A sizing guide is also available on our website..

Can I request a specific gemstone?
Absolutely. If you're looking for a particular gemstone not currently listed, please reach out and we'll do our best to source it for you.

Payment & Security

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

Is my payment information secure?
Yes, all transactions are encrypted and processed through secure payment gateways. We never store your payment details.

Contact & Support

How can I contact customer service?
You can reach us via email or through our contact form. We typically respond within 24 hours during business days.

Do you have a physical store?
We operate primarily online to offer you the best prices. Private viewings can be arranged by appointment.